Hiya Connect Branded Call
148
Reviews
4.6
Star rating
#8
Rank in Contact Center Quality Assurance
Pros and cons
Pros
- Ease of Use
- Helpful
- Easy Setup
- Customer Support
- Reliability
- Sales Improvement
Cons
- Expensive
- Call Issues
- Poor Reporting
- Number Issues
- Missing Features
- High Cost
Traffic & LLM citations
Source: G2 review data
Winning from
Key stats
-89.3%
78
Mid-Market
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 39.0% |
| Mid-Market | 47.9% |
| Enterprise | 13.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 4 | 4.3 |
| 2025 Q1 | 5 | 4.8 |
| 2025 Q2 | 3 | 4.8 |
| 2025 Q3 | 4 | 5.0 |
| 2025 Q4 | 1 | 5.0 |
| 2026 Q1 | 3 | 4.2 |
| 2026 Q2 | 56 | 4.6 |
| 2026 Q3 | 6 | 4.3 |
Satisfaction ratings
Ease of Use9.5
Ease of Setup9.4
Quality of Support9.4
Meets Requirements9.0
What reviewers say
Kunden erkennen sofort, wer anruft – schnell eingerichtet
4.5
“Ich finde gut, dass wir unser Logo und unseren Namen anzeigen lassen können. So sehen die Kunden, wer anruft – zum Beispiel, dass Jonas von der Einkommensberatung anruft. Die Einrichtung war sehr einfach, superschnell und superlässig.”
Feels Like Pay-to-Connect: Legitimate Calls Still Require Paying
2.5
“Still early on. Just signed up. The jury is out, but if it works then that is all that matters.”
Answer lift and excellent potential spam monitoring
4.5
“Big answer rate lift across our funnel and increased trust across our telephonic outreach.”