G2 Vendor Directory

Hiya

#8 in Contact Center Quality Assurance

Seattle, US

1

Products on G2

148

Total reviews

4.6

Avg. star rating

  • Hiya Connect Branded Call ranks #8 in Contact Center Quality Assurance.
  • Reviews across Hiya's portfolio declined 89.3% quarter-over-quarter.
  • Hiya's 1 product span 1 category on G2.
  • Mid-Market is the largest segment among reviewers, at 47.9%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Hiya's products.

Page views and citations · Hiya

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

Caller ID Reputation

2 switched
2

Regal Voice

1 switched

Key stats

-89.3%

#8

1

Mid-Market

2016

237

Seattle, US

Adoption by company size

SegmentShare of reviews
Small Business39.0%
Mid-Market47.9%
Enterprise13.0%

Quarterly history

QuarterTotal reviewsAvg. rating
2024 Q444.3
2025 Q154.8
2025 Q234.8
2025 Q345.0
2025 Q415.0
2026 Q134.2
2026 Q2564.6
2026 Q364.3