Google My Business
Reviews
Star rating
Rank in Local SEO
Pros and cons
Pros
- Ease of Use
- Review Management
- Centralized Platform
- Convenience
- Cross-Platform Compatibility
- Easy Setup
Cons
- Reporting Issues
- Delayed Updates
- Review Inaccuracy
- Limitations
- Improvement Needed
- Irrelevant Content
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 73.5% |
| Mid-Market | 21.6% |
| Enterprise | 4.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 4.5 |
| 2025 Q2 | 3 | 5.0 |
| 2025 Q3 | 4 | 4.8 |
| 2025 Q4 | 3 | 4.2 |
| 2026 Q1 | 7 | 4.6 |
| 2026 Q2 | 8 | 4.8 |
| 2026 Q3 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Keeps Our Google Business Info Accurate and Drives More Foot Traffic
“Managing our pool cleaning and servicing company online presence, updating special holiday hours, sharing monthly promotion and keeping our address contact details accurate. It has ensures that resident searching for Google Maps and Google Search get the right information instant”
Google My Business Gave My Small Business Professional Visibility and New Clients
“Google my business has exposed my small business making it look professional and gave it stature and validation. It was brought mme return clients, the reviews have brought me new clients. Im happy it was my first stop after lunching my business”
Boosts Local Visibility and Makes Business Management Easy
“Google My Business helps my businesses improve their local online visibility. It makes it easy to manage my business information, collect customer reviews, and appear on Google Search and Maps results.”