Yext
1,124
Reviews
4.4
Star rating
#1
Rank in Store Locator
Pros and cons
Pros
- Ease of Use
- Helpful
- Centralized Management
- Customer Support
- Features
- Review Management
Cons
- Complex Usability
- Learning Curve
- Difficult Learning
- Difficult Navigation
- Limited Features
- Poor Customer Support
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-99.2%
57
Enterprise
15
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 29.7% |
| Mid-Market | 31.4% |
| Enterprise | 38.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 24 | 4.5 |
| 2025 Q1 | 5 | 3.4 |
| 2025 Q2 | 240 | 4.3 |
| 2025 Q3 | 98 | 4.4 |
| 2025 Q4 | 54 | 4.4 |
| 2026 Q1 | 44 | 4.3 |
| 2026 Q2 | 129 | 4.3 |
| 2026 Q3 | 1 | 4.0 |
Satisfaction ratings
Ease of Use8.7
Ease of Setup8.6
Quality of Support8.7
Meets Requirements8.9
What reviewers say
Easy to Use and Constantly Innovating
4.5
“The ease of use and the constantly evolving with new innovations”
Highly Efficient Platform with Key, Reliable Support
5.0
“EFFICIENCY OF PLATFORM, EVEN TO CLUSTER REVIEW. FURTHERMORE SUPPORT IS A KEY FACTOR”
Review Response Simplified, Navigation Needs Work
4.5
“I like that Yext makes it easy to respond to reviews. Once I find where to go, I can easily respond to reviews on our company on Google and Yelp. The initial setup of Yext was fairly easy too.”