Device42, A Freshworks Company
Reviews
Star rating
Rank in IT Documentation
Pros and cons
Pros
- Asset Management
- Ease of Use
- Tracking
- Productivity Improvement
- Solutions
Cons
- Setup Difficulty
- Pricing Issues
- Learning Curve
- Navigation Issues
- Complexity
- Small Business Exclusion
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 17.6% |
| Mid-Market | 37.3% |
| Enterprise | 45.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 3.8 |
| 2025 Q4 | 2 | 4.3 |
| 2026 Q3 | 1 | 4.5 |
Satisfaction ratings
What reviewers say
Simplifying IT Infrastructure Discovery and Dependency Management
“Device42's automated discovery, dependency mapping, and centralized infrastructure visibility are its biggest strengths. It helps maintain accurate IT asset information, understand relationships between infrastructure components, reduce manual effort, and support effective troubl”
Effortless IT Asset Tracking and Insightful Dependency Mapping
“Device42 gives a clear, accurate view of all IT assets and their dependencies without much manual effort. It makes tracking infrastructure and troubleshooting issues much easier and less time-consuming.”
BT Varlık Yönetiminde Entegre ve Güçlü Çözüm
“Müşterilere tek ve entegre bir platform sağlamak üzere tasarlanmış BT varlık yönetimi yeteneklerini geliştirir Yeni özellikler müşterilerin riskleri azaltmasına ve olayları daha hızlı çözmesine yardımcı oluyor”