G2 Vendor Directory

Plumb5

by Decisive Analytical Solutions

45

Reviews

4.0

Star rating

#123

Rank in Marketing Automation

Pros and cons

Pros

  • Customer Support
  • Automation Efficiency
  • Marketing Automation
  • Journey Creation
  • Personalization Services
  • Customer Engagement

Cons

    Traffic & LLM citations

    Monthly G2.com page views and citations by AI answer engines for Plumb5.

    Page views and citations · Plumb5

    Source: G2 review data

    Winning from

    Based on reviewers who said they switched from another product.

    1

    Google Analytics

    3 switched
    2

    Intuit Mailchimp All-in-One Marketing Platform

    1 switched

    Losing to

    Based on reviewers of other products who said they switched from Plumb5.

    1

    SellDo

    1 switched

    Key stats

    -100.0%

    21

    Small Business

    2

    Adoption by company size

    SegmentShare of reviews
    Small Business55.6%
    Mid-Market35.6%
    Enterprise8.9%

    Quarterly history

    QuarterReviewsStar rating
    2024 Q425.0
    2026 Q114.5
    2026 Q223.8

    Satisfaction ratings

    Ease of Use8.0
    Ease of Setup8.2
    Quality of Support9.1
    Meets Requirements8.0

    What reviewers say

    Plumb5 Makes Customer Data Centralization and Marketing Automation Effortless

    4.5

    “I like ease personalizing customer engagements by leveraging and analyzing existing customer data. It makes managing customer data easy, centralizing access and decision making. It creates a unified customer data views allowing better analytics and we get a picture of customer ”

    Customer Service Manager

    World class security & protection servicers

    5.0

    “The accuracy at which you guys work. The service is great and fast.”

    Chief

    Great service and customer support

    5.0

    “Customer support and flexibility. I have had a great experience working with Plumb 5, their customer dealing, solution oriented approach is a game changer”

    CEO