Creatio AI CRM
383
Reviews
4.6
Star rating
#4
Rank in Retail Distributed Order Management Systems
Pros and cons
Pros
- Ease of Use
- Efficiency
- Customizability
- Customization
- Features
- Customization Options
Cons
- Missing Features
- Learning Curve
- Limited Features
- Limited Customization
- Time-Consuming
- Slow Loading
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-95.7%
80
Mid-Market
16
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 42.3% |
| Mid-Market | 43.7% |
| Enterprise | 14.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q1 | 4 | 5.0 |
| 2025 Q2 | 27 | 4.6 |
| 2025 Q3 | 3 | 5.0 |
| 2025 Q4 | 6 | 4.6 |
| 2026 Q1 | 1 | 4.5 |
| 2026 Q2 | 46 | 4.6 |
| 2026 Q3 | 2 | 4.8 |
Satisfaction ratings
Ease of Use9.1
Ease of Setup8.5
Quality of Support9.2
Meets Requirements9.2
What reviewers say
Promising Automation with Easy Setup
5.0
“I like the agents in Creatio; they stand out to me. So far, Creatio looks great, and I'm looking forward to using it more to automate workflows. It seems easy to set up, which is a plus for my organization.”
Flexible Automation with Centralized Data Management
4.5
“I like most about Creatio is its flexibility and automation capabilities. It makes it easy to adapt processes to business needs.”
Flexible, Customizable CRM with Migration Challenges
3.5
“I like Creatio for its flexibility and the better customizations it offers compared to Dynamics.”