Bria
69
Reviews
4.4
Star rating
#28
Rank in Cloud PBX Platforms
Pros and cons
Pros
- Easy Navigation
- Desktop Application
- Affordable
- Navigation Ease
- Calling Features
- Cross-Platform
Cons
- Performance Issues
- Service Outages
- Audio Problems
- Technical Assistance
- Lack of Intuitiveness
- Audio Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-66.7%
57
Small Business
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 55.1% |
| Mid-Market | 40.6% |
| Enterprise | 4.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 1 | 4.0 |
| 2026 Q2 | 3 | 4.2 |
| 2026 Q3 | 1 | 4.0 |
Satisfaction ratings
Ease of Use9.2
Ease of Setup9.3
Quality of Support8.7
Meets Requirements9.1
What reviewers say
Simple, User-Friendly Calling Experience
4.0
“The calling feature is simple and user friendly It is value for money, but there is a lot room for improvement”
Affordable, Tailored Phone Service That Fits Our Business
4.5
“It provides a phone service for us that is affordable and can be tailored to our business needs.”
BRIA 5: Reliable, Clear Call Quality and an Easy-to-Use Interface
5.0
“I’ve been using BRIA 5 since 2019, and what I appreciate most is how reliable and straightforward it is for everyday communication. Call quality stays consistently clear, and the interface is clean and easy to navigate, so I can manage calls, messages, and contacts all in one pla”