Heap by Contentsquare
Reviews
Star rating
Rank in Mobile App Optimization
Pros and cons
Pros
- Ease of Use
- Insights
- Efficiency
- Intuitive
- Automation
- Tracking
Cons
- Data Inaccuracy
- Slow Performance
- Data Management Issues
- Data Overload
- Data Management
- Learning Curve
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 34.6% |
| Mid-Market | 54.1% |
| Enterprise | 11.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 3.5 |
| 2025 Q2 | 2 | 4.8 |
| 2025 Q4 | 3 | 4.2 |
| 2026 Q1 | 3 | 3.5 |
Satisfaction ratings
What reviewers say
Useful Tool for Product Analytics
“I like Heap because it supports learning and skill growth while I’m working on real projects. The work culture is friendly, and it encourages teamwork, continuous improvement, and collaboration across the team.”
Easy No-Code Event Tracking, But Sessions Can Be Buggy and Slow
“I like that heap is so easy for non-technical team members to be able to create tracking events without the need for any coding knowledge or getting the engineering team involved.”
Great for Automatic Tracking, But Advanced Features and Pricing Need Improvement
“Heap’s automatic event tracking is its strongest feature. It significantly reduces the need for manual instrumentation, which saves time for product and design teams. The interface is intuitive, and building funnels, retention reports, and user journey analyses is straightforward”