Pendo
Reviews
Star rating
Rank in Digital Adoption Platform
Pros and cons
Pros
- Ease of Use
- Insights
- Analytics
- Features
- Positive Experience
- Helpful
Cons
- Missing Features
- Limitations
- Learning Curve
- Steep Learning Curve
- Limited Features
- Data Inaccuracy
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 17.6% |
| Mid-Market | 61.1% |
| Enterprise | 21.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 34 | 4.8 |
| 2025 Q1 | 14 | 4.8 |
| 2025 Q2 | 10 | 4.5 |
| 2025 Q3 | 31 | 4.4 |
| 2025 Q4 | 14 | 4.4 |
| 2026 Q1 | 203 | 4.5 |
| 2026 Q2 | 49 | 4.3 |
| 2026 Q3 | 22 | 4.2 |
Satisfaction ratings
What reviewers say
Intuitive Product Insights, Though Setup and Heatmaps Need Work
“I use Pendo to track product health. I like having easy access to data, making product decisions quicker, and reducing my dependence on engineering teams. Pendo is easy to use, its interface is very intuitive, and it cuts the engineering effort usually needed to get insights.”
Responsive Pendo Support, Intuitive UI, and Helpful AI Guidance
“Responsiveness of Pendo reps, service, UI, guidance and ease of use, AI.”
Very important valuable product
“The UI and the team I work with. I feel people really care and want to make sure they have a product that fits our needs. I like the way we get the data so easily.”