BigCommerce
582
Reviews
4.2
Star rating
#9
Rank in Omnichannel Commerce
Pros and cons
Pros
- Ease of Use
- Customer Support
- Easy Integration
- Product Management
- Easy Setup
- Customer Service
Cons
- Limited Customization
- Expensive
- Difficult Customization
- Customization Difficulty
- Limited Features
- Not User-Friendly
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-66.7%
47
Small Business
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 76.6% |
| Mid-Market | 19.2% |
| Enterprise | 4.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 5 | 4.8 |
| 2025 Q1 | 9 | 3.8 |
| 2025 Q2 | 3 | 4.7 |
| 2025 Q3 | 12 | 4.3 |
| 2025 Q4 | 9 | 4.5 |
| 2026 Q1 | 7 | 3.6 |
| 2026 Q2 | 6 | 4.2 |
| 2026 Q3 | 2 | 4.3 |
Satisfaction ratings
Ease of Use8.7
Ease of Setup8.5
Quality of Support8.5
Meets Requirements8.5
What reviewers say
Day-to-Day Seamless, Larger Updates Require More Lift
3.5
“Post-build, the website maintenance is seamless and allows our team to make updates without the need of a developer.”
Big Commerce: Easy Setup, Easy Maintenance, and Excellent US-Based Support
4.5
“Big Commerce makes creating, setting up, and running a website fairly easy and is well priced. Their support is excellent and US Based. The site is never down and is reliable.”
Robust Native Features Without the Bloat
4.0
“The robust native features thats not heavily bloated with apps as other platforms”