Command|Link
Reviews
Star rating
Rank in IT Service Management (ITSM) Tools
Pros and cons
Pros
- Customer Support
- Response Time
- Reliability
- Robust Support
- Monitoring
- Issue Resolution
Cons
- Limited Features
- Insufficient Information
- Communication Issues
- Lack of Features
- Poor Support Services
- Outdated Interface
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 9.1% |
| Mid-Market | 59.1% |
| Enterprise | 31.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q4 | 7 | 4.6 |
| 2026 Q1 | 13 | 4.9 |
| 2026 Q2 | 2 | 4.8 |
Satisfaction ratings
What reviewers say
Effortless Onboarding, Great Service Team, and Major Cost Savings.
“Onboarding new services was a breeze. The service portal is was built with intent and the features allow us have a great overview of our services and their health.”
CommandLink Delivers Responsive Support, Strong SLAs, and a User-Friendly Portal
“CommandLink is consistently responsive, whether they’re helping me get a new account set up or circling back on a support ticket. Their ability to meet SLAs feels truly top-tier. Depending on which CommandLink tier you select for each site, you can turn on a broad range of integr”
A Great Admin Portal Backed by a Responsive, Supportive Team
“Let's start with the portal- its a great tool to have as an administrator. The team is responsive, supportive and helpful.”