ChatWork
#21 in Business Instant Messaging1
Products on G2
82
Total reviews
4.3
Avg. star rating
- ChatWork ranks #21 in Business Instant Messaging.
- Reviews across ChatWork's portfolio declined 83.3% quarter-over-quarter.
- ChatWork's 1 product span 1 category on G2.
- Small Business is the largest segment among reviewers, at 53.4%.
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
-83.3%
#21
1
Small Business
2004
179
Tokyo, Japan
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 53.4% |
| Mid-Market | 31.5% |
| Enterprise | 15.1% |
Quarterly history
| Quarter | Total reviews | Avg. rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q1 | 3 | 3.5 |
| 2025 Q2 | 3 | 3.7 |
| 2025 Q3 | 4 | 4.0 |
| 2025 Q4 | 8 | 4.3 |
| 2026 Q1 | 6 | 4.4 |
| 2026 Q2 | 6 | 4.7 |
| 2026 Q3 | 1 | 5.0 |