G2 Vendor Directory

Channel Talk

by Channel

13

Reviews

4.8

Star rating

#36

Rank in Live Chat

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for Channel Talk.

      Page views and citations · Channel Talk

      Source: G2 review data

      Winning from

      Based on reviewers who said they switched from another product.

      1

      Fin

      2 switched
      2

      Gorgias

      1 switched
      3

      Tidio

      1 switched

      Losing to

      Based on reviewers of other products who said they switched from Channel Talk.

      1

      Fin

      1 switched

      Key stats

      —

      85

      Small Business

      5

      Adoption by company size

      SegmentShare of reviews
      Small Business84.6%
      Mid-Market15.4%
      Enterprise0.0%

      Quarterly history

      QuarterReviewsStar rating

      Satisfaction ratings

      Ease of Use9.7
      Ease of Setup8.8
      Quality of Support10.0
      Meets Requirements9.3

      What reviewers say

      Channel.io is one small step for your customer, One giant leap for PLG

      4.5

      “- Perfect fit for the early-stage to product (price, feature) - A lot of Use Cases + Success Cases - Simple integration -It's easy to use regardless of the business model”

      Marketer

      Best Intercom alternative for customer support and engagement with reasonable pricing

      5.0

      “Firstly, the cost is more reasonable compared to intercom. It is particularly efficient when broadcasting a large quantity of messages to users. They also have an outstanding customer support team.”

      Administrator

      Helpful and Inspiring experience with Channel.io

      5.0

      “The chat bot function was great, it boosts up the website and supports catching any customers me might lose”

      Administrator