Benefitfocus
Reviews
Star rating
Rank in Benefits Administration
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 0.0% |
| Mid-Market | 17.2% |
| Enterprise | 82.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
Benefit focus ain't Focussed. They are extreemly poor in what they do.
“Nothing - that are horrible to work with. First you talk to an AI that cant even anser question and sends you to another AI then finally so someone that is polite and cant do anything and does not understand what they are doing”
Benefitfocus is fantastic!
“Working with our relationship manager and helping us stay on par with Open Enrollment. The system is very user friendly for admins and for employees. Very happy with what we have seen over the past few years.”
Benefitfocus makes benefits enrollment one less thing I have to worry about.
“The online portal and especially the Benefitfocus app are so user friendly that as Benefits Manager I rarely hear anything but praise from employees who are enrolling as new hires, processing qualifying life events, or during our annual open enrollment. With cost comparison tools”