G2 Vendor Directory

Successware

by Authority Brands

30

Reviews

4.0

Star rating

#106

Rank in Field Service Management

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for Successware.

      Page views and citations · Successware

      Source: G2 review data

      Winning from

      Based on reviewers who said they switched from another product.

      Losing to

      Based on reviewers of other products who said they switched from Successware.

      Key stats

      —

      28

      Small Business

      1

      Adoption by company size

      SegmentShare of reviews
      Small Business70.0%
      Mid-Market30.0%
      Enterprise0.0%

      Quarterly history

      QuarterReviewsStar rating

      Satisfaction ratings

      Ease of Use7.2
      Ease of Setup7.1
      Quality of Support8.1
      Meets Requirements8.1

      What reviewers say

      Good Bones, Good People, Dated UI

      3.5

      “SuccessWare21 has a great staff. I've never felt more at ease with the support, software engineers, and account managers than I have with any other software. They feel like a mom and pop software company when in reality they are behind the scenes on hundreds of millions of dollar”

      Director of Technology

      Successware is Great

      5.0

      “There are several color options to choose to zone out your customer base. Taking payments is simple. It's easy to run reports for different departments.”

      Dispatcher

      There have been many technical issues with Successware and they make it hard to do my job well.

      3.0

      “Very up-to-date, refreshes often so I never miss anything. It's also very easy to efficiently dispatch our techs.”

      Customer Care Representative