Sera
59
Reviews
4.3
Star rating
#10
Rank in HVAC
Pros and cons
Pros
- Ease of Use
- User-Friendly
- Scheduling
- Customer Support
- Convenience
- Customer Feedback
Cons
- Poor Support
- Connectivity Issues
- Poor Integration
- Software Bugs
- Setup Difficulties
- Reporting Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Key stats
—
53
Small Business
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 79.3% |
| Mid-Market | 20.7% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 4 | 4.9 |
| 2025 Q2 | 2 | 5.0 |
| 2025 Q3 | 1 | 5.0 |
| 2026 Q1 | 1 | 0.5 |
Satisfaction ratings
Ease of Use9.2
Ease of Setup8.5
Quality of Support9.5
Meets Requirements8.2
What reviewers say
Needs Better Support and Stability
0.5
“I used to think Sera was good because it was lightweight and easy to use. I liked that it didn't hang up and it was easy to find stuff. I appreciated the dispatch and calendar schedule features, and it was convenient to move between pages. The mobile app was also a positive aspec”
GreatSoftware
5.0
“I love how it makes Dispatching so easy & how the dashboard shows everyone’s performance”
Simple & Profit Focused
5.0
“I like how easy it is to use for my office and my technicians. As a business owner, my favorite part of Sera is that it’s focused on profit margins.”