Amazon Simple Email Service (Amazon SES)
Reviews
Star rating
Rank in Transactional Email
Pros and cons
Pros
- Deliverability
- Affordable
- Reliability
- Email Marketing
- Ease of Use
- Cost-Effective
Cons
- Difficult Setup
- Poor Customer Support
- Email Management
- Poor Interface Design
- Missing Features
- Difficult Learning
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 46.6% |
| Mid-Market | 33.8% |
| Enterprise | 19.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q1 | 1 | 5.0 |
| 2025 Q2 | 1 | 5.0 |
| 2025 Q3 | 2 | 5.0 |
| 2025 Q4 | 4 | 4.8 |
| 2026 Q1 | 6 | 4.0 |
| 2026 Q2 | 10 | 3.9 |
| 2026 Q3 | 1 | — |
Satisfaction ratings
What reviewers say
Cost-Effective Scaling, but Strict Suspensions and a Tedious Sandbox Exit
“What I love most about Amazon SES is its pricing and how smoothly it scales. Unlike other email providers that start charging huge monthly premiums as your contact list grows, SES lets you pay only for what you actually send. That makes it extremely cost-effective, especially whe”
Very Helpful, Simple tog Use this service
“This is very helpful and simple to use. When we have a problem, it’s easy to email, and the service is the best.”
Reliable, Scalable Email Delivery at an Affordable Price.
“I like its reliable email delivery, scalability, and affordable pricing for transactional and bulk emails.”