Mailtrap
Reviews
Star rating
Rank in Email Testing
Pros and cons
Pros
- Ease of Use
- Customer Support
- Easy Setup
- Reliability
- Easy Integrations
- Setup Ease
Cons
- Credit Limitations
- Missing Features
- Tool Limitations
- Poor Customer Support
- Expensive
- Learning Curve
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 50.6% |
| Mid-Market | 39.0% |
| Enterprise | 10.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 2 | 4.8 |
| 2025 Q2 | 14 | 4.7 |
| 2025 Q3 | 14 | 4.9 |
| 2025 Q4 | 1 | 4.0 |
| 2026 Q1 | 3 | 4.8 |
| 2026 Q2 | 6 | 4.8 |
| 2026 Q3 | 1 | 4.5 |
Satisfaction ratings
What reviewers say
Mailtrap Makes Email Management Easier, With Great Support!
“What I like most about Mailtrap is the support team. They're always quick to respond, friendly, and genuinely willing to help. Whenever I have a question or need assistance, I feel like someone is really listening and doing their best to help. It makes a big difference!”
Effortless Email Testing with Mailtrap
“I like Mailtrap because it is easy to integrate, simple to use, and makes testing transactional emails safe and convenient. I also like the clear interface, reliable email testing, and how easy it is to troubleshoot delivery issues. The initial setup was very easy, and the integr”
Reliable Transactional Email Platform with Great Support
“What I like best about Mailtrap is how reliable and easy it is to manage transactional email delivery. The domain verification, SMTP setup, and IP allowlisting process are clear, and the support team has been very responsive whenever we needed help. It gives us confidence that im”