Amazon Connect
Reviews
Star rating
Rank in Contact Center
Pros and cons
Pros
- Ease of Use
- Efficiency
- Easy Setup
- Features
- Customization
- Analytics
Cons
- Difficult Setup
- Initial Difficulties
- Complex Features
- Steep Learning Curve
- Complexity
- Improvements Needed
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 21.5% |
| Mid-Market | 48.4% |
| Enterprise | 30.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 2 | 4.8 |
| 2025 Q3 | 6 | 4.5 |
| 2025 Q4 | 3 | 4.7 |
| 2026 Q1 | 5 | 4.7 |
| 2026 Q2 | 14 | 4.2 |
| 2026 Q3 | 3 | 4.5 |
Satisfaction ratings
What reviewers say
Easy Setup and Management with Flexible, Scalable AWS Integration
“I like how easy Amazon Connect is to set up and manage. It brings customer interactions into one place and offers good flexibility, scalability and integration with other AWS services.”
Amazon connect review
“Its flexible, as-you-go pricing is the most helpful aspect, and its native AI integration is a big plus, allowing us to use smart automation.”
Easy, Hassle free human interaction based -Free Cloud Contact Center Management with Amazon Connect
“Amazon connect provides a easy , non hassle way to use a software product that is cloud based where you can manage the web interface ( for business) without needing infrastructure.”