ADP Comprehensive Services
Reviews
Star rating
Rank in HR Analytics
Pros and cons
Pros
- Helpful
- Ease of Use
- Customer Support
- Payroll Management
- Payroll Ease
- Payroll
Cons
- Missing Features
- Poor Customer Support
- Steep Learning Curve
- Technical Issues
- Limited Features
- Not Intuitive
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 19.6% |
| Mid-Market | 67.5% |
| Enterprise | 12.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 8 | 4.6 |
| 2025 Q1 | 4 | 4.3 |
| 2025 Q2 | 2 | 4.8 |
| 2025 Q3 | 25 | 4.2 |
| 2025 Q4 | 20 | 4.5 |
| 2026 Q1 | 9 | 4.5 |
| 2026 Q2 | 17 | 4.1 |
| 2026 Q3 | 10 | 4.2 |
Satisfaction ratings
What reviewers say
Dedicated Support Team and Strong Integrations That Keep Improving
“With ADP Comprehensive Services, you have a dedicated account team to help support you. Employees can contact ADP to get assistance with day-to-day tasks. There a many platform integrations and ADP is constantly using customer feedback to perform better for their clients.”
All Our HR Needs in One Place with ADP Comprehensive Services
“We love having all of our different needs filled in one location. It's so much nicer not having to switch into different company websites to accomplish different things. One location and we are done!”
Dedicated HR & Payroll Team That Feels Like a True Partnership
“I appreciate having a dedicated team to assist me with Benefits, HR, Workforce Technology and Payroll. They know me and I know them. It is a relationship, not transactional. Even their backups are extremely helpful. I also love having a dedicated HR Business Partner, Melissa ”