G2 Vendor Directory

Customer Journey Mapping

65

Products

46.3K

Total reviews

4.5

Avg. rating

Miro by Miro leads the Customer Journey Mapping category with a 4.6 rating from 13,657 reviews. Salesforce Marketing Cloud has the strongest momentum in the category, up +21.0% quarter-over-quarter.

LLM citations

Monthly citations by AI answer engines for the top products in Customer Journey Mapping.

LLM citations · Customer Journey Mapping

Source: G2 review data

Key stats

Miro

Salesforce Marketing Cloud

Mid-Market

Category trends

How the Customer Journey Mapping market is moving, from G2 review and Grid data.

Which products are most adopted?
1
Miro2,867 2
Lucid Visual Collaboration Suite1,118 3
Glassbox602 4
Salesforce Marketing Cloud543 5
WebEngage448
Which products climbed the Grid most?
1
Pushwoosh16 2
Flowmapp12 3
Contentsquare10 4
Bento10 5
Salesforce Marketing Cloud8
Which products are reviewers switching to?
1
Miro219 2
Lucid Visual Collaboration Suite129 3
MoEngage50 4
Totango50 5
WebEngage43
Which products do enterprises choose?
1
Miro661 2
Glassbox489 3
Lucid Visual Collaboration Suite248 4
Salesforce Marketing Cloud190 5
Contentsquare183
Which products do mid-market buyers choose?
1
Miro998 2
Lucid Visual Collaboration Suite447 3
WebEngage241 4
Salesforce Marketing Cloud236 5
Planhat210
Which products do small businesses choose?
1
Miro1,110 2
Lucid Visual Collaboration Suite415 3
SketchWow148 4
Zoho CRM122 5
WebEngage118

Fastest growing

Ranked by G2 Momentum score.

1

Salesforce Marketing Cloud

by Salesforce · 4,850 reviews

4.0
2

Contentsquare

by Contentsquare · 745 reviews

4.6
3

Planhat

by Planhat · 964 reviews

4.5

All products

Ranked by G2 Grid position.

1

Miro

by Miro · 13,657 reviews

4.6
2

Lucid Visual Collaboration Suite

by Lucid Software Inc. · 9,033 reviews

4.5
3

Salesforce Marketing Cloud

by Salesforce · 4,850 reviews

4.0
4

CleverTap

by CleverTap · 681 reviews

4.6
5

Contentsquare

by Contentsquare · 745 reviews

4.6

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