Zenoti
Reviews
Star rating
Rank in Spa and Salon Management
Pros and cons
Pros
- Customer Support
- Features
- Ease of Use
- Helpful
- Reporting
- Customization
Cons
- Complex Setup
- Complexity
- Poor Usability
- Limited Features
- Time Inefficiency
- App Limitations
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 81.7% |
| Mid-Market | 16.7% |
| Enterprise | 1.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 8 | 4.2 |
| 2025 Q1 | 16 | 4.8 |
| 2025 Q2 | 22 | 4.5 |
| 2025 Q3 | 18 | 5.0 |
| 2025 Q4 | 18 | 4.8 |
| 2026 Q1 | 7 | 4.4 |
| 2026 Q2 | 28 | 4.7 |
| 2026 Q3 | 25 | 4.6 |
Satisfaction ratings
What reviewers say
Zenoti Keeps Bookings, Memberships, and Marketing Seamlessly in One Place
“What I like most about Zenoti is having everything in one place. Our memberships and booking system sit together, so when a client comes in we can see their bookings, their membership and their history all at once without jumping between programs. That makes life easier for the t”
All-in-One Platform That Cut No-Shows and Streamlined Our Shop
“Zenoti consolidates everything into one platform — booking, POS, client profiles, photo documentation, commission tracking, and marketing. For a multi-service shop like mine (barbering, facials, and scalp treatments), having everything in one system eliminates the need for multip”
Zenoti Does It All: Powerful Packages, Discounts, Memberships & Loyalty Rewards
“I like the management of packages, discounts, memberships, loyalty rewards systems. It can do everything you want it to do.”