ZapScale
Reviews
Star rating
Rank in Customer Success
Pros and cons
Pros
- Ease of Use
- Insights
- Automation
- Customer Success
- Integrations
- Customer Support
Cons
- Missing Features
- Slow Performance
- Limited Features
- Limited Customization
- Data Overload
- Inefficient Task Management
Traffic & LLM citations
Source: G2 review data
Winning from
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 53.0% |
| Mid-Market | 45.2% |
| Enterprise | 1.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 19 | 4.8 |
| 2025 Q1 | 1 | 1.0 |
| 2025 Q2 | 3 | 4.2 |
| 2025 Q3 | 1 | 4.5 |
Satisfaction ratings
What reviewers say
“ZapScale: The Backbone of Modern Customer Success Operations”
“-ZapScale gives a 360° customer view by integrating data from CRM, support, billing, and product usage in one place. -It offers ready-made KPIs and playbooks, making it quick to start driving customer success. -The predictive analytics help flag churn risks and growth oppor”
Predicts Churn
“I like the way Zapscale predicts Churn using analytics which helps CSM to prioritise their efforts and bring more positive view of the accounts and manage the tasks and progress efficiently.”
Customer Success Manager- Mid-Market
“It is a useful tool for B2B companies, for CSMs it helps with organising day to day tasks. It's proactive analytics system helps mitigate Churn and de-escalate situations to maintain positive customer sentiments”