Zadarma Cloud PBX
Reviews
Star rating
Rank in Cloud PBX Platforms
Pros and cons
Pros
- Business Tools
- Easy Integration
- Simple
- Reliability
- Easy Setup
- Ease of Use
Cons
- Call Issues
- Platform Limitations
- Integration Issues
- Internet Dependency
- Limited Features
- Connection Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 83.9% |
| Mid-Market | 16.1% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 1 | 4.0 |
| 2026 Q1 | 11 | 5.0 |
| 2026 Q2 | 8 | 5.0 |
Satisfaction ratings
What reviewers say
Flexible PBX That Keeps High-Volume Hotel Calls Organized
“We handle a high volume of guest calls every day, and this PBX has helped us keep everything far more organized. Calls can be routed straight to reception, housekeeping, or room service, so we’re not constantly doing manual transfers. It’s also simple to tweak call flows when sta”
Call Queues and Stats Dashboard Keep Our Team Organized During Peak Periods
“Setting up call queues has helped us better organize incoming customer inquiries during peak order periods. Instead of overwhelming whoever happens to answer first, callers can wait in line and hear hold messages until someone is available. We also really like the call statistics”
Zadarma Makes Call Tracking Easy with Separate Numbers per Campaign
“We manage campaigns for several clients and needed separate phone numbers to track calls accurately. Zadarma made it simple to assign different numbers to each campaign and route those calls to the right team members. This way, we can clearly see which campaigns are actually gene”