G2 Vendor Directory

Whatsapp Business API

#56 in AI Chatbots

N/A

1

Products on G2

13

Total reviews

4.5

Avg. star rating

  • Whatsapp Business API ranks #56 in AI Chatbots.
  • Reviews across Whatsapp Business API's portfolio declined 100.0% quarter-over-quarter.
  • Whatsapp Business API's 1 product span 1 category on G2.
  • Small Business is the largest segment among reviewers, at 46.2%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Whatsapp Business API's products.

Page views and citations · Whatsapp Business API

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

1

Triny

1 switched
2

Microsoft

1 switched

Losing to

Based on reviewers of other products who said they switched from Whatsapp Business API.

1

Haptik

1 switched

Key stats

-100.0%

#56

1

Small Business

2

N/A

Adoption by company size

SegmentShare of reviews
Small Business46.2%
Mid-Market38.5%
Enterprise15.4%

Quarterly history

QuarterTotal reviewsAvg. rating
2026 Q124.5
2026 Q2114.5