G2 Vendor Directory

Vtiger Help Desk

by Vtiger

12

Reviews

4.1

Star rating

#96

Rank in Help Desk

Pros and cons

Pros

  • Simple
  • Ease of Use
  • Intuitive

Cons

    Traffic & LLM citations

    Monthly G2.com page views and citations by AI answer engines for Vtiger Help Desk.

    Page views and citations · Vtiger Help Desk

    Source: G2 review data

    Winning from

    Based on reviewers who said they switched from another product.

    1

    Microsoft Excel

    1 switched

    Losing to

    Based on reviewers of other products who said they switched from Vtiger Help Desk.

    1

    Kayako

    1 switched
    2

    ClickUp

    1 switched
    3

    YetiForce CRM

    1 switched

    Key stats

    —

    36

    Mid-Market

    3

    Adoption by company size

    SegmentShare of reviews
    Small Business16.7%
    Mid-Market58.3%
    Enterprise25.0%

    Quarterly history

    QuarterReviewsStar rating
    2025 Q415.0

    Satisfaction ratings

    Ease of Use9.3
    Ease of Setup7.6
    Quality of Support8.9
    Meets Requirements8.3

    What reviewers say

    Outstanding Experience from Start to Finish

    5.0

    “Helps me create ticket structure format in user friendly manner”

    Manager

    Ticket creation and managing tool for employees

    3.5

    “Creating a case and monitoring the case is very easy and simple in Vtiger Help Desk. The dashboard looks simple and it contains a lot of features.”

    process 1 system administrator

    Vtiger Help Desk review

    4.0

    “Collaborate quickly within and between teams to resolve customer issues on time. Assign co-owners for a case when a different team is working on the resolution without losing visibility of progress.”

    Software Engineer