Verint Quality Management
41
Reviews
4.5
Star rating
#49
Rank in Performance Management
Pros and cons
Pros
- Ease of Use
- Customization Ability
- User-Friendly Interface
- Performance Management
- Flexibility
- Automation Features
Cons
- Not User-Friendly
- Time-Consuming
- Limited Features
- Navigation Difficulty
- Slow Loading
- Slow Performance
Traffic & LLM citations
Source: G2 review data
Key stats
—
68
Enterprise
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 9.8% |
| Mid-Market | 36.6% |
| Enterprise | 53.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 4.3 |
| 2025 Q2 | 1 | 5.0 |
| 2025 Q3 | 24 | 4.5 |
| 2025 Q4 | 1 | 5.0 |
Satisfaction ratings
Ease of Use8.9
Ease of Setup8.9
Quality of Support9.0
Meets Requirements9.0
What reviewers say
Effortless Agent Monitoring with Intuitive Playback and Customizable Evaluations
5.0
“As I started using Verint QM it made my task easier to monitor and evaluate agent performance. I am so amazed by the interfaces when playing back Audio and screen recording, and I can easily identify areas of improvement. I can also customize the evaluation forms, whose scoring i”
Easy and Simple
5.0
“The strong point of Verint QM is its flexibility and easy ness to configure.”
Director of Quality
5.0
“It is easy to use and does not require to be a coder. The it runs on 100% of calls.”