Upland RightAnswers
Reviews
Star rating
Rank in Contact Center Knowledge Base
Pros and cons
Pros
- Ease of Use
- Features
- Customer Support
- Knowledge Base
- Templates
- Helpful
Cons
- Software Bugs
- Poor Support Services
- Poor Customer Support
- AI Limitations
- Issue Resolution
- Delays
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 18.8% |
| Mid-Market | 25.0% |
| Enterprise | 56.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 7 | 4.1 |
| 2025 Q3 | 3 | 3.5 |
| 2025 Q4 | 1 | 4.5 |
| 2026 Q1 | 2 | 3.5 |
Satisfaction ratings
What reviewers say
This has been a great experience and would do it again.
“It provides insight and is helpful when making decision or gathering research. Customer support is excellent and it is easy to implement and integrate especially for frequent usage. There are a number of features that are provided and it appears to be easy to use no matter the te”
Successfully integrated and did everything I needed it to do
“The effectiveness it provided when needing clear answers in a time sensitive situation. The easiness of using the software was an immense help also, implementation was easy for the team. Any experience we haad with customer support went well. Becuase we use salesforce, there will”
Powerful AI assisted knowledge.
“RightAnswers has been a huge time saver for our team. The AI assisted search is extremely fast, pulling up the right answers without us having to dig through every source. I also love how AI-generated articles make knowledge creation so much easier - just one click, and it's rea”