Umnico
Reviews
Star rating
Rank in Customer Communications Management
Pros and cons
Pros
- Integrations
- User Interface
Cons
- Poor Response Management
- Poor Customer Support
Traffic & LLM citations
Source: G2 review data
Winning from
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 87.0% |
| Mid-Market | 8.7% |
| Enterprise | 4.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 1.5 |
| 2025 Q3 | 3 | 4.8 |
Satisfaction ratings
What reviewers say
I love their service
“I've been using their services for the last 2 years and never disappointed me. The best part is they have telegram personal with phone number integration which I cannot find it elsewhere. Everything went smooth. Love it”
I’ve Enhanced Direct Marketing Strategy Through Omnichannel Communication with Umnico
“Previously I have never used any messaging software and relied on emails, along with phone calls. Umnico has centralized modern text-based communications, allowing my agency to leverage the direct nature of WhatsApp and Telegram to deliver highly relevant and personalized marketi”
Nice chat center for telegram channel
“I think it is better chat center for telegram communication right now. Fast working with native features and pipeline. Also it can work with goup chats in telegram. They have an ai agents in group chats and this is very nice feautre.”