Toast
Reviews
Star rating
Rank in Restaurant POS
Pros and cons
Pros
- Ease of Use
- Intuitive
- Simple
- Features
- Helpful
- Easy Setup
Cons
- Poor Customer Support
- Expensive
- Poor Support Access
- Payment Issues
- Missing Features
- High Fees
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 66.0% |
| Mid-Market | 32.3% |
| Enterprise | 1.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q1 | 1 | 4.0 |
| 2025 Q2 | 14 | 4.4 |
| 2025 Q3 | 7 | 4.6 |
| 2025 Q4 | 4 | 2.9 |
| 2026 Q1 | 31 | 4.5 |
| 2026 Q2 | 9 | 3.6 |
| 2026 Q3 | 2 | 2.0 |
Satisfaction ratings
What reviewers say
A One-Stop Restaurant POS with Powerful Integrations
“I love how Toast integrates with our other software and how its different modules are making it a one-stop shop for our restaurants. Its POS capabilities are the most important to us, and it handles our orders, kitchen orders, online ordering, loyalty rewards, and credit card pro”
Efficient Reporting with Some Setup Challenges
“We use Toast for our point of sale and sales tracking in multiple restaurants. It really simplifies accounting with easy-to-navigate reporting. I also appreciate the reliable customer support. Toast helps us track daily sales and integrates well with our accounting software, maki”
Great Integrations, but Crippling Fees and Atrocious Customer Service
“its great for integrations and its very data driven. End of year data and bar graphs are extremely helpful.”