OpenTable for Restaurants
Reviews
Star rating
Rank in Restaurant Reservations
Pros and cons
Pros
- Ease of Use
- Reservation Management
- Reservations Management
- Customer Support
- Customization
- Efficiency
Cons
- Expensive
- Limited Customization
- Not User-Friendly
- Integration Issues
- High Fees
- Navigation Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 49.3% |
| Mid-Market | 44.0% |
| Enterprise | 6.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 11 | 4.5 |
| 2025 Q2 | 36 | 4.6 |
| 2025 Q3 | 14 | 4.3 |
| 2025 Q4 | 1 | 5.0 |
| 2026 Q1 | 1 | 5.0 |
| 2026 Q2 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Keeps Reservations Organized, Though Competition Dilutes the Pool
“I like that OpenTable for Restaurants keeps the flow of the day organized. I can organize reservations and see what’s coming our way, and I like creating an experience.”
Easy Guest Info Access and Visit Tracking
“I like that you can easily access guest information, store notes and track past visits.”
Easy Reservations, Powerful Reach and Reporting
“I like that OpenTable for Restaurants is easy to use and has a large network. It handles all our reservation needs, which is essential for our timed dining experience. I often use the reporting tools to measure the effectiveness of my marketing campaigns, like OpenTable Boost cam”