G2 Vendor Directory

Desk360

by Teknasyon

55

Reviews

4.5

Star rating

#90

Rank in Help Desk

Pros and cons

Pros

    Cons

      Traffic & LLM citations

      Monthly G2.com page views and citations by AI answer engines for Desk360.

      Page views and citations · Desk360

      Source: G2 review data

      Winning from

      Based on reviewers who said they switched from another product.

      1

      Zendesk for Customer Service

      2 switched
      2

      Infoset

      1 switched
      3

      Freshdesk

      1 switched

      Key stats

      —

      74

      Small Business

      1

      Adoption by company size

      SegmentShare of reviews
      Small Business79.6%
      Mid-Market20.4%
      Enterprise0.0%

      Quarterly history

      QuarterReviewsStar rating

      Satisfaction ratings

      Ease of Use9.2
      Ease of Setup9.1
      Quality of Support9.4
      Meets Requirements8.9

      What reviewers say

      The Best Customer Experince

      5.0

      “The technical support team and the help of the project manager were invaluable to us.”

      Administrator

      Çok iyi

      5.0

      “Desk360 ile bütün platformlardan gelen mesajları aynı yerde görebilmem çok iyi bir özellik ayrıca desk360 yardım sayfası oluşturabilmemiz çok iyi bir özellik. Sevmediklerim diğer soruda”

      İşletme Sahibi

      One Inbox For All

      1.0

      “Whatsapp Business API and official partnership with Meta makes it much easier to integrate cross platforms.”

      CEO