Smith.ai Live Chat
Reviews
Star rating
Rank in Managed Live Chat
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 90.0% |
| Mid-Market | 5.0% |
| Enterprise | 5.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
Improving communication with customers Smith.ai transcription and analysis of live chat
“Smith.ai the benefit of live chat was a great solution for my business, and it helped me improve customer service and increase revenue.”
Your reliable partner in easy and fast communication with your customers
“Smith.ai I like it because it's a live chat on my website to improve customer service and engagement. With chat, my clients can easily and quickly communicate with my business in real time, which helps me provide immediate assistance and respond to their requests.”
Very Professional and Personalized
“1. It's functional 2. The live chat receptionists are beyond excellent and don't make mistakes.”