Smith.ai

#3 in Virtual Receptionist Services

Los Altos, California

Products on G2

135

Total reviews

4.8

Avg. star rating

Smith.ai Virtual Receptionists ranks #3 in Virtual Receptionist Services.
Smith.ai's 3 products span 3 categories on G2.
Small Business is the largest segment among reviewers, at 93.3%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Smith.ai's products.

Page views and citations · Smith.ai

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Open Source Initiative (OSI)

1 switched

Losing to

Based on reviewers of other products who said they switched from Smith.ai.

Quo

1 switched

Key stats

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Small Business

2015

342

Los Altos, California

Adoption by company size

Segment	Share of reviews
Small Business	93.3%
Mid-Market	3.7%
Enterprise	3.0%

Quarterly history

Quarter	Total reviews	Avg. rating
2024 Q4	1	5.0
2025 Q2	1	3.5
2025 Q3	8	4.9
2025 Q4	11	4.5
2026 Q1	2	5.0
2026 Q3	20	4.9

About Smith.ai

Smith.ai is a virtual receptionist and client engagement service that specializes in providing businesses with professional call answering, live chat, and lead capturing solutions. Their platform offers 24/7 support, helping companies enhance customer communication and streamline operations. With a focus on improving client interactions and maximizing efficiency, Smith.ai integrates with various business tools to ensure seamless connectivity and management of customer inquiries.