Smith.ai AI Receptionist
Reviews
Star rating
Rank in AI Voice Assistants
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 93.8% |
| Mid-Market | 6.3% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 8 | 4.9 |
| 2025 Q4 | 11 | 4.5 |
| 2026 Q1 | 2 | 5.0 |
| 2026 Q3 | 11 | 4.9 |
Satisfaction ratings
What reviewers say
Law firm reception - difficult and necessary
“I do appreciate that our calls get answered 24/7. Occasional missed calls generally go to a voicemail. I am also overall pleased with support response when I do have issues. I should note that I don't use an AI receptionist program with them, only live receptionists answer our”
Smith.ai Helps Us Capture More Calls and Customers
“Without smith.ai answering service I would lose many calls and potential customers”
A Great Solution for Call Coverage and Overflow
“What I like best is knowing that our phones are always covered. Smith.ai answers when our staff is busy, handles overflow, and covers nights and weekends. As a law firm, we never want a potential client to call and just get voicemail. We have been using Smith.ai for nearly seven ”