G2 Vendor Directory

SMG - Service Management Group

#25 in Experience Management

Remote-First Organization , US

1

Products on G2

50

Total reviews

4.6

Avg. star rating

  • SMG - Service Management Group ranks #25 in Experience Management.
  • SMG - Service Management Group's 1 product span 3 categories on G2.
  • Enterprise is the largest segment among reviewers, at 52.0%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across SMG - Service Management Group's products.

Page views and citations · SMG - Service Management Group

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

Losing to

Based on reviewers of other products who said they switched from SMG - Service Management Group.

Key stats

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#25

3

Enterprise

1991

604

Remote-First Organization , US

Adoption by company size

SegmentShare of reviews
Small Business14.0%
Mid-Market34.0%
Enterprise52.0%

Quarterly history

QuarterTotal reviewsAvg. rating
2024 Q434.3