ShipStation
Reviews
Star rating
Rank in Shipping
Pros and cons
Pros
- Ease of Use
- Integrations
- Easy Integrations
- Ecommerce Integration
- Shipping Management
- Rate Comparison
Cons
- Poor Customer Support
- Expensive
- Limited Options
- Technical Issues
- Poor Interface Design
- Shipping Limitations
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 90.3% |
| Mid-Market | 9.0% |
| Enterprise | 0.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 2.5 |
| 2025 Q1 | 1 | 1.0 |
| 2025 Q2 | 2 | 0.0 |
| 2025 Q4 | 14 | 4.5 |
| 2026 Q1 | 4 | 4.3 |
| 2026 Q2 | 31 | 4.2 |
| 2026 Q3 | 1 | 2.0 |
Satisfaction ratings
What reviewers say
Flexible Shipping Integrations, Though Setup Takes Some Learning
“I like that ShipStation is easy to program with different plugins. I also value the true false algorithms and getting quotes on shipping labels.”
Seamless Square Integration Makes Shipping Easy, Despite Occasional Delays
“I like that ShipStation is easy to use, that customer support is easy to contact, and that it syncs with my POS, Square. When an order is completed in Square, ShipStation brings it in for me to ship, then sends the shipping information back to Square. Setup was very easy for me; ”
ShipStation’s Much Lower Rates Beat the Competition
“Compared to what we paid a very popular UPS reseller, ship stations rates are much less than the competition.”