Ytel
Reviews
Star rating
Rank in Contact Center
Pros and cons
Pros
- Ease of Use
- Customer Support
- Implementation Ease
- Efficiency
Cons
- Lagging Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 58.8% |
| Mid-Market | 29.4% |
| Enterprise | 11.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
What reviewers say
YTEL
“I can send SMS, thats pretty cool. The workflow creators are nice.”
Ytel - The best dialer that a call center could ask for!!!
“I love the new updates that Ytel implemented on 1/9/23! I love the features that Ytel provides for agents who are taking calls. It helps agents be much better at their jobs with the ability to track their call history, time their calls, analyze data on their own, etc... This make”
Why the Ytel dialer is superior to others.
“What our company likes best about the Ytel platforms is how easily it can be scaled. From one user to 250 users the scalability is tremendously easy. The ability to access real-time data and analytics helps us monitor performance, track KPI's and make informed decisions. Ytel's c”