ServiceNow Enterprise Architecture
Reviews
Star rating
Rank in Enterprise Architecture Tools
Pros and cons
Pros
- Ease of Use
- Useful
- Project Tracking
- Customer Satisfaction
- Navigation Ease
- Visibility
Cons
- Learning Curve
- Learning Difficulty
- Overwhelming
- Expensive
- Poor Reporting
- Time-Consuming
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 12.1% |
| Mid-Market | 21.2% |
| Enterprise | 66.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 4.8 |
| 2025 Q3 | 1 | 5.0 |
| 2026 Q1 | 1 | 5.0 |
| 2026 Q2 | 32 | 4.3 |
| 2026 Q3 | 5 | 4.0 |
Satisfaction ratings
What reviewers say
Powerful CMDB Linking, But Cross-Module Connections Aren’t Always Intuitive
“I like the ability to connect applications to the CMDB, and then link them to projects as well as incidents and problems.”
Awesome product with industry leading solution
“The complete mapping of the technology portfolio to the respective business capabilities provides a clear picture of how IT enables the achievement of business goals.”
Empowers Business Users with Ease of Use
“I really like the ease of use of ServiceNow Enterprise Architecture for both our IT professionals and business process owners. The overall UI is incredible and easy to use. I also value the artifact collector feature, which allows our process owners to attach artifacts easily. Ad”