SAP Field Service Management
Reviews
Star rating
Rank in Field Service Management
Pros and cons
Pros
- Ease of Use
- Real-Time Data
- Scheduling Management
- Easy Integration
- Easy Setup
- User-Friendly
Cons
- Learning Curve
- Improvement Needed
- Feature Limitations
- Customization Difficulties
- Expensive
- Setup Difficulties
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 20.7% |
| Mid-Market | 36.2% |
| Enterprise | 43.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q4 | 24 | 4.4 |
| 2026 Q1 | 18 | 4.2 |
| 2026 Q2 | 15 | 4.5 |
| 2026 Q3 | 2 | 4.5 |
Satisfaction ratings
What reviewers say
Real-Time Technician Tracking with Smooth SAP Integration
“Being able to track where our technicians are and check job statuses in real time is a huge help. It cuts down on endless phone calls and text messages back and forth. It also connects smoothly with our main SAP system, so our billing and inventory data always match up. Plus, the”
Real-Time Field Visibility with AI Dispatching and Seamless SAP ERP Integration
“What I like most is the real-time visibility across all field operations. The AI-assisted dispatching board makes skill matching and technician allocation fast and accurate. Having live GPS tracking and status updates drastically reduces the need to manually check in with technic”
Better Dispatch and Flexibility with SAP FSM
“I like the user experience and the different workflows that can be built with business rules in SAP Field Service Management. The flexibility to create forms and customize workflows according to my and my customer's needs is something I really appreciate. I also value its integra”