Route
114
Reviews
4.5
Star rating
#3
Rank in Shipping Insurance
Pros and cons
Pros
- Time Saving
- Affordable Pricing
- Customer Support
- Easy Integrations
Cons
- Poor Support
- Email Issues
- Widget Issues
- Plan Limitations
- Integration Issues
- Communication Issues
Traffic & LLM citations
Source: G2 review data
Losing to
Key stats
—
74
Small Business
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 85.8% |
| Mid-Market | 12.4% |
| Enterprise | 1.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q4 | 3 | 2.5 |
Satisfaction ratings
Ease of Use9.0
Ease of Setup9.0
Quality of Support9.0
Meets Requirements8.9
What reviewers say
Great Route System, But Weak Support and Useless AI Assistant
2.5
“In general the Route system works and it has saved us lots of headache and money.”
Was a great integration with Shopify during Pandemic
3.5
“Route does a great job of ensuring customer confidence in the delivery of their package. It offers great customer support, its easy to integrate with Shopify and doesn't cost a ridiculous amount for the company to use.”
Nothing but wonderful experiences using Route
5.0
“Nothing but wonderful experiences using Route. Their team takes care of the heavy lifting fixing customer shipping issues which allows us to handle other issues in a timely manner.”