Onward Checkout+
45
Reviews
4.9
Star rating
#2
Rank in Shipping Insurance
Pros and cons
Pros
- Customer Support
- Easy Setup
- Easy Integrations
- Ease of Use
- Customer Focused
- Quick Response
Cons
- Limited Customization
- Communication Issues
- Missing Features
- Poor Support
- Widget Issues
- Language Limitations
Traffic & LLM citations
Source: G2 review data
Key stats
-85.7%
98
Small Business
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 88.1% |
| Mid-Market | 11.9% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 8 | 4.9 |
| 2025 Q3 | 12 | 5.0 |
| 2025 Q4 | 1 | 5.0 |
| 2026 Q1 | 4 | 4.6 |
| 2026 Q2 | 14 | 4.9 |
| 2026 Q3 | 2 | 5.0 |
Satisfaction ratings
Ease of Use9.7
Ease of Setup9.7
Quality of Support10.0
Meets Requirements9.6
What reviewers say
Extensive support and no stone left unturned
5.0
“From my initial inquiry with Onward, through the setup process, and all the way to post-implementation support, they’ve been thorough and genuinely easy to work with.”
Streamlined Returns, Frustration-Free Setup
5.0
“I like that Onward Checkout+ makes returns and exchanges quicker and more efficient. The ease of use is great because it makes my job easier and allows me to process more customer returns and claims without having to do more work. The initial setup was very easy.”
Easy to Implement and Customer-Friendly
4.5
“Onward was easy to implement and seems to be very easy for the customer to use.”