Resolve
47
Reviews
4.6
Star rating
#6
Rank in Runbook Automation
Pros and cons
Pros
- Productivity Improvement
- Customer Support
- Efficiency
- Customer Engagement
- Issue Resolution
- Low Code
Cons
- Learning Curve
- Dependency Issues
- Access Limitations
- Limited Functionality
- System Limitations
- Complexity
Traffic & LLM citations
Source: G2 review data
Losing to
Key stats
—
74
Enterprise
9
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 10.6% |
| Mid-Market | 34.0% |
| Enterprise | 55.3% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 1 | 5.0 |
| 2026 Q1 | 1 | 4.5 |
Satisfaction ratings
Ease of Use9.2
Ease of Setup8.8
Quality of Support9.4
Meets Requirements9.2
What reviewers say
Espressive Barista deployment at Guardant Health
5.0
“Ease of rollout and integration into our business operations, the robustness of the solution to be adapted to our many communications channels to match the diverse workstyles of our global employee base, the richness of the developer/integration capabilities that go beyond a simp”
CIO/COO
5.0
“Great tool for employee self-service, unloads routine tasks from helpdesk. Have now gone a step further and added task automation to improve response times to user requests.”
Innovative Service Automation platform
4.5
“Easy to work with, implement and expand the use across new use cases. Supportive success team”