Refiner
Reviews
Star rating
Rank in Experience Management
Pros and cons
Pros
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations
Cons
- Limited Customization
- Survey Limitations
- Limitations
- Time-Consuming
- Missing Features
- Dashboard Issues
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 54.2% |
| Mid-Market | 33.3% |
| Enterprise | 12.5% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 5.0 |
| 2025 Q2 | 10 | 4.6 |
| 2025 Q3 | 3 | 4.5 |
| 2025 Q4 | 3 | 4.7 |
| 2026 Q2 | 1 | 3.5 |
| 2026 Q3 | 1 | 4.5 |
Satisfaction ratings
What reviewers say
Simple, Effective for Small Teams, Needs Web Survey Improvements
“I use Refiner to create in-app mini surveys for our Atlassian Marketplace app, and sometimes for in-app announcements or web surveys. I appreciate that it helps us understand our users better and establishes a quick, effective communication channel between us and them. I like tha”
Advanced Yet User-Friendly for SaaS NPS Insights
“I really appreciate that Refiner is a very advanced tool. It allows me to track a variety of crucial indicators specific to SaaS, which is invaluable for gaining detailed insights into our business metrics. Despite its sophisticated capabilities, I love how easy it is to integrat”
Intuitive and quick to start with
“Refiner is a great tool that’s easy to set up with a smooth onboarding checklist. It’s affordable, intuitive, and supported by a very friendly customer service team. The ready-to-use templates and flexible survey options make it simple to get started, while integrations with Team”