Pega Customer Service
13
Reviews
4.3
Star rating
—
Rank in Live Chat
Pros and cons
Pros
- Ease of Use
- AI Technology
- Customization
- Customizability
- Features
- Chatbot Development
Cons
- Limited Features
- Integration Issues
- Steep Learning Curve
- Poor Reporting
- Slow Loading
- Interface Issues
Traffic & LLM citations
Source: G2 review data
Key stats
—
50
Enterprise
5
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 30.8% |
| Mid-Market | 15.4% |
| Enterprise | 53.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 1 | 4.5 |
Satisfaction ratings
Ease of Use8.4
Ease of Setup7.6
Quality of Support8.4
Meets Requirements8.6
What reviewers say
Pega for Data Science
3.0
“ERP Systems and Process flow designs are easier to maintain and build. Automation of the manual processes are great.”
Awesome Customer Engagement
5.0
“The workflow, task, and GUI interface was easy to use and it made the experience better because we frequently used it.”
Support to all channels
4.5
“The ability to customize and integrate it according to our needs makes it a powerful tool. The customer service is highly responsive ensuring an experience.”