G2 Vendor Directory

OpenText Service Management Automation X (SMAX)

by OpenText

72

Reviews

4.2

Star rating

#42

Rank in IT Service Management (ITSM) Tools

Pros and cons

Pros

  • Ease of Use
  • Helpful
  • Integrations
  • Time Management
  • Cloud Services
  • Software Updates

Cons

  • Integration Issues
  • Limited Customization

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines for OpenText Service Management Automation X (SMAX).

Page views and citations · OpenText Service Management Automation X (SMAX)

Source: G2 review data

Winning from

Based on reviewers who said they switched from another product.

1

BMC Helix Remedyforce

1 switched
2

OpenText Application Quality Management

1 switched

Losing to

Based on reviewers of other products who said they switched from OpenText Service Management Automation X (SMAX).

1

ServiceNow IT Service Management

1 switched
2

ServiceNow Customer Service Management

1 switched

Key stats

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43

Enterprise

2

Adoption by company size

SegmentShare of reviews
Small Business18.1%
Mid-Market23.6%
Enterprise58.3%

Quarterly history

QuarterReviewsStar rating

Satisfaction ratings

Ease of Use8.2
Ease of Setup7.6
Quality of Support8.2
Meets Requirements8.7

What reviewers say

Review on Application Development, Test, & Delivery

5.0

“Application Development, Test, & Delivery is easy to use. Saves time, improves accuracy”

Sales Manager

Application Developement Process

5.0

“Easy in use, It helps in enhanced user experience, hence helps in multiple type of testing.”

Quality Engineer

Compatibility issues and project delays

5.0

“The continuous updates and integration with cloud services are good. The support use some improvement. Overall its the choice in the market.”

Owner