DonorDock
Reviews
Star rating
Rank in Nonprofit CRM
Pros and cons
Pros
- Ease of Use
- Customer Support
- Features
- Intuitive
- Donor Management
- Staff Helpfulness
Cons
- Duplicate Issues
- Limited Customization
- Technical Issues
- Limitations
- Data Duplication
- Missing Features
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 89.5% |
| Mid-Market | 9.9% |
| Enterprise | 0.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 3 | 4.5 |
| 2025 Q1 | 7 | 4.9 |
| 2025 Q2 | 2 | 4.5 |
| 2025 Q3 | 3 | 5.0 |
| 2025 Q4 | 4 | 4.4 |
| 2026 Q1 | 2 | 4.8 |
| 2026 Q2 | 1 | 4.5 |
| 2026 Q3 | 2 | 5.0 |
Satisfaction ratings
What reviewers say
Intuitive Layout, Flexible Functions, and Incredible Support
“First and foremost, it’s laid out really well. The layout is intuitive, and the structure is simple to use, even with the large number of functions available to suit the rather unique nature of our nonprofit’s needs. Carolyn has also been an incredible source of support throughou”
Action Board and Otto Make Donor Stewardship Timely and Personal
“One of the most valuable features for us is the Action Board. It provides clear reminders and prompts that support timely, consistent stewardship and help ensure we don’t miss any opportunity to connect with our supporters. We’ve also found Otto to be a strong addition to our ”
Super Useful CRM with Unmatched Tech Support
“It's super useful. Not a lot of stuff but features you actually need and use. The after sales support is fantastic in terms of useful content and tips. And the tech support is unmatched! Have used two other CRMs for our non-profit and this one is by far the best.”