Dynamics 365 Field Service
Reviews
Star rating
Rank in Field Sales
Pros and cons
Pros
- Scheduling
- Integrations
- Easy Integration
- Features
Cons
- Time-Consuming
- Reporting Issues
- Limited Customization
- Feature Limitations
- Software Bugs
- Expensive
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 31.0% |
| Mid-Market | 38.1% |
| Enterprise | 31.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q4 | 2 | 2.8 |
| 2026 Q2 | 1 | 4.0 |
Satisfaction ratings
What reviewers say
End-to-End Field Service Management with Advanced Scheduling and IoT Integration
“End-to-End Field Service Management Advanced Scheduling & Resource Optimization IoT-Driven Proactive Maintenance Deep Integration with Dynamics 365 & Power Platform”
Integration Options Good, But Doesn't Fit Our Workflow
“Integration through custom made Powerapps possible Other Microsoft ecosystem apps can be connected to Field Service Not tied to one partner--> everyone who can work with Microsoft can create apps/do bugfixing for us Depending on the app created the user friendliness varies.”
Field Service
“Field Service is a powerful tool, and what stands out the most is its ability to optimize field operations through a combination of scheduling, resource management, and customer engagement features.”