ServicePRO
12
Reviews
3.4
Star rating
—
Rank in IT Service Management (ITSM) Tools
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Key stats
-100.0%
-8
Mid-Market
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 0.0% |
| Mid-Market | 58.3% |
| Enterprise | 41.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q2 | 1 | 5.0 |
Satisfaction ratings
Ease of Use8.0
Ease of Setup8.9
Quality of Support8.4
Meets Requirements8.4
What reviewers say
Confusing Service Requests
1.5
“I find ServicePRO to be a unsuited application, for scheduling and dispatching personnel to provide customer support. The initial implementation poses some difficulties users tend to become more hectic with it after a use.”
ServicePRO makes it difficult to submit and manage tickets
2.5
“I find ServicePRO to be a cumbersome tool, for scheduling and dispatching support staff to assist customers. There are performance issues when adding features the system generally does not work well. The implementation process is also tough.”
ServicePRO
4.0
“At my company we work on service, and reviewed ServicePRO for our application.”